Terms of sale

Article 1. Purpose and scope

1.1. These Terms of Sale set out the conditions under which OPP! sells refurbished or new IT Products (Book II), provides Restart revaluation services (Book III), buys back IT fleets (Book IV), and provides repair services outside the manufacturer's warranty (Book V).

1.2. These Terms of Sale apply exclusively to relations between OPP! and business Customers (B2B) established in metropolitan France, in a Member State of the European Union, or in an EFTA State.

1.3. Private individuals are not permitted to place orders with OPP!. OPP! reserves the right to refuse any order whose characteristics suggest that it is not intended for professional use.

1.4. The Buyer acknowledges that it places orders exclusively for the needs of its business activity. The provisions of the French Consumer Code, in particular the right of withdrawal (article L.221-18), do not apply to it.

Article 2. Acceptance and enforceability of the Terms of Sale

2.1. Any order constitutes express, irrevocable and unreserved acceptance of these Terms of Sale, as well as of all enforceable appended documents listed in article 3.

2.2. The applicable Terms of Sale are those in force on the date the order is validated. OPP! keeps a dated history of successive versions, available on request at contact@oppconnect.fr.

2.3. These Terms of Sale prevail over any general terms of purchase or any document issued by the Buyer, unless OPP! has expressly agreed in writing to specific conditions.

Article 3. Order of precedence of contractual documents

In the event of a conflict between the contractual documents, the following order of precedence applies:

1. the specific conditions or specific quotes signed by both Parties
2. the proforma or the accepted purchase order
3. these Terms of Sale
4. the Grading Guide available at https://oppshop.fr/grading
5. Appendix 1 (Wear components and compliance thresholds)
6. Appendix 2 (After-sales support procedure)
7. the catalog Product pages available on the Platform

Article 4. Amendments to the Terms of Sale

4.1. OPP! reserves the right to amend these Terms of Sale at any time. Any new version will be published on the Platform and notified to active Customers by email.

4.2. Amendments will take effect at the end of a notice period of fifteen (15) calendar days from notification.

4.3. Orders in progress on the date the new version takes effect will remain governed by the previous version.

Article 5. Force majeure

5.1. Neither Party shall be held liable for any delay or failure in performance resulting from an event of force majeure as defined in article 1218 of the French Civil Code.

5.2. The following are in particular considered force majeure: natural disasters, acts of war, general strikes, major network failures, epidemics, embargoes, and lasting disruptions of the manufacturer supply chain beyond OPP!'s control.

5.3. The Party invoking force majeure shall notify the other Party as soon as possible. The affected contractual obligations are suspended for the duration of the force majeure event.

5.4. If the event lasts beyond sixty (60) days, either Party may terminate without compensation, with OPP! refunding the sums received corresponding to services not performed.

Article 6. Limitation of liability

6.1. Except in cases of fraud, gross negligence, or personal injury, OPP!'s total liability in respect of an order, for all causes combined, is expressly limited to the amount of said order excluding taxes.

6.2. This limitation applies cumulatively to claims made under the commercial warranty, the statutory warranties, and contractual and tortious liability.

6.3. OPP! shall not be held liable for indirect damages suffered by the Buyer, in particular: operating losses, loss of revenue, loss of opportunity, loss of customers, damage to reputation, loss or corruption of data, recovery costs, replacement rental costs, internal staff costs, or consequences of the Product being unavailable.

6.4. The Buyer acknowledges that it is solely responsible for regularly backing up its data.

6.5. The Parties expressly agree to exclude the application of article 1195 of the French Civil Code.

Article 7. Confidentiality

7.1. Each Party undertakes to keep confidential all commercial, technical, financial or strategic information communicated in the course of performing the contract.

7.2. This obligation applies throughout the contractual relationship and for three (3) years after its end.

Article 8. Non-solicitation of staff

8.1. During the contract and for twelve (12) months after its end, each Party shall refrain from soliciting, hiring or engaging any employee or contractor of the other Party who was involved in performing the contract, unless prior written agreement is given.

8.2. Any breach will give rise to the payment by the breaching Party of a lump-sum indemnity equal to six (6) months of the gross salary or remuneration of the person concerned.

Article 9. Personal data and GDPR

9.1. OPP! collects and processes only the personal data strictly necessary for the performance of orders and the management of the business relationship.

9.2. This data is kept for five (5) years from the last order for commercial data, and for ten (10) years for accounting records.

9.3. In accordance with the GDPR and the amended French Data Protection Act (loi Informatique et Libertés), the Buyer has a right of access, rectification, erasure, restriction, portability and objection. These rights may be exercised by email at contact@oppconnect.fr.

Article 10. Erasure of data stored on Products

10.1. OPP! systematically performs secure erasure of all internal storage before putting a device back on the market, in accordance with the NIST SP 800-88 Rev.1 or DoD 5220.22-M standards as applicable, using certified solutions (Blancco, KillDisk or equivalent).

10.2. Any storage medium that fails erasure is physically destroyed and then handed over to our partner eco-organization Ecosystem.

10.3. Under the Buyback program, OPP! issues a certificate of erasure to the transferring Customer.

Articles 11 to 15 · Assignment, partial invalidity, waiver, notices, set-off

11. The Buyer may not assign its rights without OPP!'s written consent. OPP! may freely assign the contract to any company in its group.

12. If any provision is declared invalid, the remaining provisions remain in full force. The Parties undertake to replace it with an equivalent provision.

13. OPP!'s failure to rely on any provision shall not constitute a waiver of that provision in the future.

14. Notices may be sent by email to the declared address. Notices of termination, formal notice or litigation must be sent by registered letter with acknowledgment of receipt to the registered office. OPP! address for notices: contact@oppconnect.fr.

15. The Buyer may not set off sums owed to OPP! against any claim it believes it holds, unless agreed in writing.

Article 16. Governing law and jurisdiction

16.1. These Terms of Sale are governed by French law.

16.2. The Parties expressly agree to exclude the application of the Vienna Convention of April 11, 1980.

16.3. In the event of a dispute, the Parties will first endeavor to reach an amicable solution.

16.4. Failing an amicable resolution within sixty (60) days of notification of the dispute, any dispute shall be brought before the Commercial Court of Nantes (Tribunal de commerce de Nantes), to which the Parties grant exclusive jurisdiction, even in the event of multiple defendants, third-party warranty claims or summary proceedings.

Article 17. Catalog, grading and Product pages

17.1. The Products offered for sale are described on the Product pages available via the Platform. Technical specifications, configurations, included accessories and Grade are specified on each page.

17.1 bis. Charger not included. Unless otherwise stated on the Product page, laptops, desktops, iMacs and workstations sourced from the supplier Foxway are delivered without a charger or power cable. The statement "Charger not included" then appears on the Product page, on the proforma and on the invoice, and is enforceable in the event of a dispute upon receipt. The Buyer may order a charger separately.

17.2. The Buyer acknowledges having read and accepted the OPP! grading system, available at https://oppshop.fr/grading.

17.3. The Grade describes the cosmetic condition (scratches, marks, chassis, screen) and the functional condition (Working, Minor Fault…) according to the criteria in the guide.

17.4. The Grade does not reflect the level of wear of consumable components (batteries, fans, thermal paste, seals, ports). The applicable compliance thresholds are defined in Appendix 1.

17.5. Product images displayed are not contractually binding. Only the technical specifications and the Grade described on the page are authoritative.

17.6. If a Product is unavailable, OPP! may offer a Product of equivalent or higher configuration and Grade, or issue a refund.

Article 18. Applicable VAT scheme

18.1. OPP! sells Products that fall either under the standard VAT scheme or under the VAT margin scheme (article 297 A of the French General Tax Code).

18.2. The applicable scheme is explicitly stated on the Product page, on the proforma, and on the final invoice.

18.3. Standard VAT scheme: VAT at the statutory rate (20% in France) is applied and shown separately on the invoice. It is fully deductible by the Buyer.

18.4. VAT margin scheme: in accordance with article 297 A of the French General Tax Code (CGI), VAT is calculated solely on OPP!'s profit margin and is not shown separately. The invoice bears the statement "Régime particulier : Biens d'occasion, art. 297 A du CGI" (special scheme: second-hand goods). The Buyer may not deduct any VAT in respect of this purchase.

18.5. The Buyer acknowledges having been informed of the distinction between these two schemes.

18.6. Intra-community sales: for a Buyer established in another EU Member State with a valid intra-community VAT number (VIES), Products under the standard VAT scheme are sold exempt from French VAT (reverse charge, article 138 of Directive 2006/112/EC). Products under the VAT margin scheme continue to be sold under that scheme.

Article 19. Orders, quotes and proforma

19.1. Standard procedure: upon validation of the order, OPP! issues a proforma specifying the Products, the VAT scheme per line, the delivery charges, the total amount, OPP!'s bank details, and the validity period (seven (7) calendar days).

19.2. The order only becomes firm upon receipt of full payment by OPP!. Failing payment within the validity period, the order is deemed to have lapsed and the reserved Products are released.

19.3. Custom quote: for significant orders, the Buyer may request a personalized quote from its dedicated sales representative (shown in its customer account).

19.4. Right of refusal: OPP! reserves the right to refuse or cancel an order within twenty-four (24) hours of its validation, in particular in the event of suspicious information, suspected fraud, previous payment default, credit limit exceeded, or conduct contrary to OPP!'s values. In the event of refusal, a full refund is made within fourteen (14) days.

19.5. Credit line: no credit line is granted by default. After twelve (12) months of business relationship and a cumulative total of at least €10,000 in paid orders, the Buyer may request 30-day payment terms, subject to OPP!'s approval.

Article 20. Prices

20.1. Prices are stated in euros excl. VAT. Delivery charges are shown separately.

20.2. Prices are firm for the validity period of the proforma.

20.3. For Products under the VAT margin scheme, the displayed price is the price incl. VAT, the VAT amount not being shown separately.

Article 21. Payment terms

21.1. Accepted methods: bank transfer, SEPA direct debit subject to prior agreement, Grenke leasing subject to eligibility.

21.2. Payment by check is not accepted.

21.3. Payment by bank card is not currently offered.

21.4. Cancellation after payment: subject to OPP!'s approval. A flat-rate deduction covering the handling costs incurred (preparation, reservation, logistics) may be applied. No cancellation is available as of right after shipment.

Article 22. Grenke lease financing

22.1. OPP! offers a leasing solution provided by Grenke Location SAS or any other partner organization.

22.2. For orders financed by leasing, the Buyer is the lessor, which acquires the Products from OPP! in order to lease them to the end user.

22.3. The order is subject to express approval of the application by the financing organization. OPP! cannot be held liable for a refusal of financing.

22.4. The end user undertakes to provide all supporting documents (KBIS company registration extract, annual accounts, proof of identity of the legal representative) within the stated time limits.

22.5. The end user benefits directly from the OPP! commercial warranty (article 28).

Article 23. Late payment penalties and fixed indemnity

23.1. In accordance with article L.441-10 of the French Commercial Code, in the event of late payment, the Buyer shall automatically owe, without any reminder, penalties calculated at the ECB refinancing rate plus ten (10) percentage points.

23.2. A fixed indemnity for recovery costs of forty euros (€40) per unpaid invoice applies automatically (article D.441-5 of the French Commercial Code). Additional compensation may be claimed upon proof.

23.3. In the event of default, OPP! may suspend any order in progress, demand immediate payment of all sums due, terminate automatically, and exercise its right of retention under the retention of title.

Article 24. Retention of title

24.1. OPP! retains full ownership of the Products sold until complete and effective payment of the price, including principal, costs and incidentals, in accordance with article L.624-16 of the French Commercial Code.

24.2. The risk of loss or damage passes to the Buyer upon delivery (article 27).

24.3. Until full payment, the Buyer undertakes not to resell, pledge or otherwise dispose of the Products; to keep them clearly identifiable as OPP!'s property; to take out any appropriate insurance; and to inform OPP! of any seizure or insolvency proceedings.

24.4. Failure to pay on the due date may result in the Products being reclaimed, at the Buyer's expense.

Article 25. Shipping and delivery times

25.1. OPP! undertakes to ship paid orders within an indicative period of five (5) business days from receipt of full payment (quality control, replacement of thermal paste for PCs, testing, preparation).

25.2. Indicative total delivery time: five (5) business days in metropolitan France, seven to ten (7 to 10) business days in the EU outside France.

25.3. Lead times are indicative. No delay shall give rise to any penalty, compensation or termination, unless a specific written commitment has been made.

Article 26. Delivery terms

26.1. Shipments are made from the OPP! workshop in Nantes. OPP! selects the carrier (Chronopost, DHL, Colissimo). Standard shipping is included in the displayed charges.

26.2. Neither express delivery nor workshop pickup is currently offered.

26.3. Pallet deliveries: personalized quote.

26.4. Split deliveries: OPP! reserves the right, at no additional cost, to split a delivery if part of the order is not immediately available.

26.5. Refusal, absence or incorrect address: return, storage and reshipping costs are re-invoiced. In the event of definitive refusal, a flat-rate deduction of 10% of the order amount excl. VAT is applied as handling costs.

Article 27. Transfer of risk and reservations upon delivery

27.1. Transfer of risk: by way of derogation from article 1196 of the French Civil Code, transport risks remain with OPP! until the Products are actually received by the Buyer or its representative.

27.2. Transport liability cap: in the event of loss or damage, compensation may not exceed the amount paid by the carrier to OPP!, within the limits of statutory and contractual caps, unless ad valorem insurance has been agreed in writing.

27.3. Reservations upon delivery:

• Visible damage: precise, dated and signed reservations on the carrier's delivery slip, confirmed by registered letter within three (3) business days (article L.133-3 of the French Commercial Code), and notified to OPP! within the same period at contact@oppconnect.fr with photos.
• Damage not visible upon opening: notification to OPP! within seven (7) business days.
• Functional non-conformity: notification to OPP! within fifteen (15) business days, in accordance with Appendix 1. After this period, the Product is deemed accepted and compliant.

27.4. Failing reservations made under the above conditions, the Buyer shall be deemed to have accepted the Products without reservation.

Article 28. OPP! commercial warranty

28.1. OPP! grants on all Products sold a standard commercial warranty of twelve (12) months, parts and labor, from the invoice date. This standard period applies unless otherwise stated on the Product page, the proforma, the invoice or any specific contractual document.

28.1 bis. Specific periods: where the Product page, the proforma or the invoice expressly states so, OPP! applies the following periods by way of derogation from paragraph 28.1:

• warranty extensions purchased separately (option, service kit): period shown on the purchase order or the extension sheet, cumulative with the standard warranty
• Products sold under the OPP! Restart program (Book III): period set in article 34

The period applicable to each Product is the one shown on the Product page at the time of the order. If none is stated, the standard period of twelve (12) months applies to all Products, regardless of their category.

28.2. It is in addition to the statutory warranties (articles L.217-3 et seq. of the French Consumer Code for the business Buyer, and articles 1641 et seq. of the French Civil Code).

28.3. Scope: the warranty covers any malfunction attributable to OPP! and identified after delivery, within the limits of the compliance thresholds in Appendix 1.

28.4. Wear components: the components listed in Appendix 1 are excluded from the warranty for their normal degradation. Abnormally rapid degradation after delivery (Appendix 1 §7) remains covered as a defect of the component.

28.5. Choice of repair, replacement or refund: OPP! reserves the choice between repair, replacement (equivalent or higher configuration and Grade), or refund. OPP!'s choice cannot be contested by the Buyer. Applying the warranty does not extend its initial period.

28.6. After-sales support turnaround time: five (5) business days from receipt at the workshop, except in the event of proven unavailability of parts (30 business days), return to the manufacturer, or complex failure (upon reasoned notification), and except for the advance replacement provided for in article 28 bis.3.

28.7. Uncovered overrun: commercial credit note of 5% of the price excl. VAT per period of 5 business days of delay, capped at 25% of the price excl. VAT.

28.8. After-sales support shipping costs: borne by OPP! when the failure is covered. If not covered (misuse, external damage), the round-trip shipping is re-invoiced.

28.9. Exclusions: normal wear (Appendix 1), non-compliant use, repairs by an unauthorized third party, tampering with the serial number or breaking of OPP! seals, third-party software failures, damage of external origin (lightning, water, fire), components added by the Buyer except for damage caused to an OPP! component, third-party peripherals not sold by OPP!, damage caused by non-compliant after-sales support shipping, third-party locks not removed (iCloud, Activation Lock, MDM…), proven destructive operations.

Article 28 bis. Optional OPP! Safe and OPP! Safe+ services

28 bis.1. OPP! Safe is a commercial warranty extension bringing the total warranty period referred to in paragraph 28.1 to twenty-four (24) months from the invoice date, for all Product categories. It is offered as an option at the time of the order, for a specific price per device category shown on the Product page and restated on the proforma.

28 bis.2. OPP! Safe+ is a paid service reserved for laptops, desktops and workstations belonging to the Eligible Models, that is, the families (brand and model) published on the Site on the "Échange anticipé J+1" (next-day advance replacement) page on the date of the order. Eligibility is assessed on the date of the order; earlier orders retain their conditions. It includes:

• advanced quality checks and dust cleaning of the Product at the OPP! workshop in Nantes before shipment to the Buyer
• renewal of the thermal paste
• updating of the BIOS and the Windows operating system to the latest stable manufacturer versions before shipment
• upon simple written request made with the order, installation of the corporate master image provided by the Buyer, under the technical conditions specified at the time of the order
• installation, before shipment, of the LongLife agent, software that monitors the condition of the Product (storage, battery, temperatures, updates) and enables remote diagnostics; it collects technical data only and may be disabled upon written request by the Buyer, who then waives the advance replacement provided for in 28 bis.3
• extension of the commercial warranty to thirty-six (36) months from the invoice date
• the next-day advance replacement described in 28 bis.3
• logistics costs (supplier, OPP! workshop, Buyer)

28 bis.3. Next-day advance replacement: in the event of a covered hardware failure within the meaning of article 28 (including the exclusions in 28.9) occurring during the thirty-six (36) month warranty, the Buyer reports the failure from its customer account. OPP! qualifies the failure on the business day of the report, through exchanges with the Buyer and by reading the data from the LongLife agent. If a covered hardware failure is confirmed, OPP! ships, on the business day following qualification, a replacement device from the same family, of equivalent or higher configuration and Grade, with a French keyboard, within metropolitan France, together with a prepaid return label. The Buyer hands the faulty device over to the carrier within five (5) business days of receiving the replacement, after backing up, erasing and unlocking it in accordance with article 29.3; failing this, the replacement device is invoiced to the Buyer at the current price. Ownership of the replacement device passes to the Buyer, and ownership of the faulty device passes to OPP! upon receipt of the latter. If the failure is not proven or is not covered, the diagnostic and shipping costs are re-invoiced. In the exceptional event that no replacement device is available, OPP! offers a higher configuration or applies 28.5. The warranty continues on the replacement device until its original end date, without extension. Only one advance replacement is available per claim. The advance replacement is suspended during workshop closure periods announced on the Site.

28 bis.4. OPP! Safe+ pricing: the price depends on the device category (shown on the Product page and on the proforma). Unless otherwise stated: ninety-nine euros excl. VAT (€99 excl. VAT) for a workstation, eighty-nine euros excl. VAT (€89 excl. VAT) for a desktop, seventy-nine euros excl. VAT (€79 excl. VAT) for a laptop.

28 bis.5. Mutual exclusivity: the OPP! Safe and OPP! Safe+ services cannot be combined on the same Product. The Buyer chooses one or the other at the time of the order.

28 bis.6. Impact on delivery time: processing at the OPP! workshop in Nantes adds three (3) to five (5) business days to the standard delivery time.

Article 29. After-sales support procedure

29.1. The applicable after-sales support procedure is detailed in Appendix 2.

29.2. The Buyer opens any after-sales support request from its customer account, in the "SAV" (after-sales support) section.

29.3. Prior erasure and unlocking: before any shipment, the Buyer backs up its data, erases the Product, and disables any third-party lock (iCloud, Activation Lock, Samsung Knox, MDM, BIOS passwords).

29.4. If the Product does not allow these operations (blocking failure), the Buyer provides a written and signed statement authorizing OPP! to intervene and guaranteeing the absence of any third-party lock. Failing this, OPP! may return the Product as is, at the Buyer's expense.

29.5. Return packaging: the Buyer is responsible for adequate packaging. OPP! may refuse the after-sales support request or invoice refurbishment costs if damage upon receipt makes the initial diagnosis impossible.

29.6. False or unconfirmed failure: invoicing of a flat diagnostic fee of eighty euros (€80) excl. VAT, round-trip shipping costs and, where applicable, a quote for refurbishment.

29.7. Proven destructive operation: invoicing of the fees (29.6) plus a refurbishment quote that the Buyer is free to accept or refuse. In the event of refusal, the Product is returned as is.

Article 30. Data backup

The Buyer expressly acknowledges that it alone is responsible, before any shipment for after-sales support or repair, for backing up all data stored on the Product. OPP! shall not be held liable for the loss or corruption of such data.

Article 31. Description of the program

31.1. The Restart program allows a business Customer ("the Client Company") to resell its end-of-life IT fleet to its own employees ("the Employees"), with OPP!'s support for refurbishment, the provision of a dedicated online store, and a 2-year warranty on the Products.

31.2. Within this framework: the Client Company retains ownership of the equipment until the actual sale; OPP! provides a service (refurbishment, back office, online store); the sale of the refurbished Product is concluded directly between the Client Company and the Employee; OPP! warrants the Product for two (2) years for the benefit of the purchasing Employee, by way of a stipulation for the benefit of a third party (article 1205 of the French Civil Code).

Article 32. Setting up the program

32.1. Set-up within an indicative period of one (1) week from the signing of the specific conditions.

32.2. The Client Company receives free access to a back office (entering equipment, setting prices, tracking reservations, scheduling collections).

32.3. OPP! provides the Employees with an online store dedicated to the Client Company.

Article 33. Restart program pricing

33.1. Provision of the back office and the employee store: free of charge.

33.2. Collection of equipment: free from five (5) workstations.

33.3. Refurbishment:

• PC (laptop or desktop): €90 excl. VAT per workstation
• Smartphone: €60 excl. VAT per device
• Tablet, monitor, server: on quote

33.4. Grouped deliveries to the head office: free. Individual deliveries to each Employee's address: €9 excl. VAT.

33.5. The applicable price list is the one published at https://oppshop.fr/programmes/restart on the date the specific conditions are signed.

Article 34. 2-year warranty for purchasing Employees

34.1. By way of a stipulation for the benefit of a third party, OPP! grants directly to Employees who have acquired a Product via the Restart store a commercial warranty of twenty-four (24) months, parts and labor, under conditions equivalent to those of article 28.

34.2. The Employee also benefits from the statutory warranties (articles L.217-3 et seq. of the French Consumer Code, and articles 1641 et seq. of the French Civil Code).

34.3. The Employee may claim under the warranty directly with OPP!, through the after-sales support channels set out in Appendix 2.

Article 35. Data erasure

OPP! performs secure erasure of the data stored on the collected equipment (article 10). A collective certificate of erasure may be issued to the Client Company upon request.

Article 36. Unsold equipment

At the end of the agreed store listing period, equipment that has not found a buyer is, at the Client Company's choice: returned at its expense; put up for sale on the general OPP! Platform; taken back under the Buyback program (Book IV); or sent for recycling via Ecosystem.

Article 37. Description of the program

37.1. The Buyback program allows a business Customer ("the Transferor") to transfer to OPP! all or part of its end-of-life IT fleet, in return for payment in cash or a credit on the Platform.

37.2. Within this framework, OPP! acts as the purchaser. The contractual obligations of OPP! and the Transferor are consequently reversed compared with the standard sales model of Book II.

37.3. The program is available from a minimum volume of five (5) workstations.

Article 38. Inventory, quote and acceptance

38.1. The Transferor sends an inventory (Excel, CSV, photo or CMDB report) specifying brands, models, configurations, quantities and approximate overall condition.

38.2. OPP! sends the Transferor a firm quote within forty-eight (48) business hours, based on the buyback price list updated monthly (brand, model, estimated cosmetic Grade, age).

38.3. The quote is valid for fifteen (15) calendar days. Its express acceptance constitutes a firm agreement.

Article 39. Collection and transport

39.1. OPP! provides free collection from five (5) workstations through its partner carrier.

39.2. Upon collection, a handover slip is signed between the Transferor and the carrier, serving as acknowledgment of pickup.

39.3. Transport risks are borne by OPP! from pickup.

Article 40. Inspection, compliance and revision of the quote

40.1. Upon receipt at the workshop, OPP! carries out a quality control to verify compliance with the declared inventory.

40.2. In the event of a significant discrepancy: OPP! notifies the Transferor and offers, at its option, a reasoned revision of the quote or the return of the equipment at the Transferor's expense.

40.3. If the Transferor refuses the revision and does not request the return within fifteen (15) calendar days, OPP! may send the equipment concerned for recycling via Ecosystem, without payment.

Article 41. Data erasure and certificate

41.1. OPP! performs secure erasure of the data stored on each item of equipment received (article 10).

41.2. A detailed certificate of erasure (serial numbers processed, method applied) is issued to the Transferor at the end of processing.

41.3. Any faulty storage medium is physically destroyed; a certificate of destruction is also issued.

41.4. The Transferor warrants to OPP! that it holds all rights to transfer the equipment and to authorize the processing of the data it contains. The Transferor indemnifies OPP! against any third-party claim.

Article 42. Payment

42.1. Payment at the end of the quality control, by bank transfer or credit on the OPP! Platform, at the Transferor's choice.

42.2. Payment term: fifteen (15) calendar days from validation of the quality control.

42.3. The Transferor warrants full ownership of the transferred equipment and the absence of any third-party right or security interest (leasing, lease-purchase, pledge). For leased equipment, the transfer is subject to the production of the lessor's prior written consent.

Article 43. Description of the program

43.1. The Repair program allows a business Customer to have any IT equipment outside the manufacturer's warranty (laptop, desktop, monitor, smartphone, tablet) repaired in the OPP! workshop.

43.2. Where the equipment is still under the manufacturer's warranty, OPP! recommends that the Customer claim under that warranty. OPP! does not intervene in this case, unless expressly agreed.

Article 44. Diagnosis and quote

44.1. The Customer sends the equipment to the OPP! workshop (prepaid return label provided) or, depending on volume, on-site collection is organized by OPP!.

44.2. Free diagnosis within forty-eight (48) business hours of receipt, with a firm quote sent to the Customer.

44.3. No diagnostic fee is charged if the quote is refused. The equipment is returned to the Customer at its expense, or sent for recycling at its request.

44.4. The applicable price list is the one published at https://oppshop.fr/programmes/repair on the date the quote is drawn up. Flat rates apply to common repairs; a personalized quote is provided for specific models or failures.

Article 45. Repair and warranty

45.1. After express acceptance of the quote, OPP! carries out the repair by replacing the defective parts with new original manufacturer parts or approved equivalents.

45.2. Indicative turnaround time: seven (7) business days from acceptance, subject to parts availability.

45.3. After the repair, full quality tests are carried out and the equipment is shipped to the Buyer's address. Return shipping costs are included in the quote.

45.4. Repair warranty: twelve (12) months, parts and labor, from the date of return.

45.5. This warranty covers only the parts actually replaced and the repair service. It does not cover other components or subsequent failures not directly related to the repair.

Article 46. Applicable after-sales support procedure

The provisions relating to the after-sales support procedure (article 29 and Appendix 2) apply by reference to services under the Repair program, subject to the specific features set out above.